After a couple of months of feeling like we were the purple pony in the room, a couple of folks from the vendor for our data management system made a site visit today. I have to say, I'm encouraged, and once again feel a small flicker of hope that we can get this fixed and working again. It wasn't wine and roses, but I'd say it was at least beer and daisies :-D and a very good start. Fingers crossed!
So far today: sunny and 103°. Our AC at work is a bit overenthusiastic and I had to actually go outside twice today to warm up... one thing about 103°, you warm up pretty quickly!