Susan Braun, The Aerospace Corporation
Review of AeroCorp... turns 47 this year. Concerns about the greying of the staff and loss of historical perspective. They're still working to specs from decades ago, but new hires work in new ways and need new ways to access information.
Corp motto: "From Anywhere to Anywhere"
Comparison of historical role and role today. Now they are key players in document management, LiveLink, communities of practice etc; large part of funding comes from KM office, not library office.
Librarians are integral players in the Communities of Practice - facilitators, organizers, coordinators, etc. Reference staff are embedded into the communities as in-place technical experts.
KM training processes.