I love having good technical support for a chunk o'software; even better, I love tech support folks who explain what's going on to me so I can continue to learn more about our software, how it runs, and how to fix it. I've been wrestling with an upgrade of our EDMS since Friday; Sunday things took a turn for the worse and I've been keeping two guys in Sweden and the UK up very late on work nights helping me out. (Thanks, Tor and Simon!)
The good news is, it's all better now... the staff is working again. Whew.
Currently 93° and partly cloudy. (What a novelty!)